Shipping Policy

Shipping Policy
Shipping Information
Thank you for shopping with RoseWatch. We are committed to providing a smooth and reliable delivery experience for all customers across the United Kingdom and selected international locations.
Please review our shipping policy below for important information regarding processing times, delivery estimates, and shipping procedures.
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Order Processing
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing times may vary during busy periods, product launches, or holidays.
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Delivery Times
United Kingdom
Estimated delivery time:
3–4 business days
International Shipping
Estimated delivery times for international orders may vary depending on destination and customs processing.
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Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take 24–48 hours to appear after shipment.
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Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Occasionally, RoseWatch may offer free shipping promotions.
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Customs, Duties & Taxes
For international orders, customs duties, import taxes, or additional charges may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
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Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
RoseWatch is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.
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Delayed or Lost Packages
While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to:
•    Courier delays 
•    Weather conditions 
•    Customs processing 
•    High shipping volumes 
If your order appears lost or significantly delayed, please contact our support team for assistance.
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Delivered But Not Received
If tracking shows your package as delivered but you have not received it:
•    Check with neighbours or household members 
•    Contact your local courier office 
•    Reach out to our support team for further assistance 
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Damaged Parcels
If your order arrives damaged, please contact us within 48 hours of delivery and include:
•    Your order number 
•    Photos of the packaging 
•    Photos of the damaged item 
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Contact Us
If you have any shipping-related questions, please contact our support team:
Email: rosiechillum@gmail.com
Response time: Usually within 24–48 business hours.
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Thank You
Thank you for choosing RoseWatch. We appreciate your trust and support.