Return & Refunds Policy

Returns & Refunds Policy
Return Policy
At RoseWatch, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.
Please read our Returns & Refunds Policy carefully before submitting a return request.
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Return Eligibility
To qualify for a return:
•    The item must be unused and in original condition 
•    The item must be returned in its original packaging 
•    Proof of purchase or order confirmation is required 
•    Return requests must be submitted within the eligible return period after delivery 
RoseWatch reserves the right to refuse returns that do not meet these conditions.
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Non-Returnable Items
The following items may not be eligible for return:
•    Worn or used products 
•    Items damaged after delivery due to misuse 
•    Clearance or final sale items 
•    Custom or personalised products (if applicable) 
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How To Request A Return
To request a return, please contact our support team with:
•    Your full name 
•    Order number 
•    Reason for return 
•    Photos (if item is damaged or incorrect) 
Once approved, return instructions will be provided.
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Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
•    Your order number 
•    Clear photos of the item 
•    Photos of the packaging 
We will review the issue and work to resolve it as quickly as possible.
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Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to the original payment method.
Please allow several business days for the refund to appear in your account depending on your bank or payment provider.
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Late or Missing Refunds
If you have not received your refund:
1.    Check your bank account again 
2.    Contact your card provider or payment provider 
3.    Processing times may vary depending on your financial institution 
If you still need assistance, please contact our support team.
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Return Shipping Costs
Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Shipping fees are generally non-refundable unless required by law.
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Cancellations
Orders can only be cancelled within a limited time after purchase.
If your order has already been processed or shipped, cancellation may not be possible.
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Contact Us
For all return and refund enquiries, please contact:
Email: rosiechillum@gmail.com
Response time: Usually within 24–48 business hours.
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Thank You
Thank you for shopping with RoseWatch. We value your support and appreciate the opportunity to serve you.